Returns Policy of Trung Nguyên Tea
Delivered Orders: Responsibility After Delivery
Once your tracking number indicates that your parcel has been delivered, Trung Nguyên Tea is no longer responsible for replacing or refunding the order. This aligns with our shipping contract, where the risk transfers to you upon delivery to the carrier. If your tea doesn’t arrive despite a “delivered” status, we recommend contacting the shipping carrier first to resolve the issue, as they handle the final leg of the journey. Our role is to get your order to the carrier in good shape—after that, delivery accountability shifts to them.
Refunds for Change of Mind: Conditions and Process
We’re happy to offer refunds if you’ve simply changed your mind about a purchase, provided certain conditions are met. The item must be returned in its original packaging, undamaged and unopened, exactly as it was when it left our warehouse. Here’s how it works:
- Timeframe: You have 30 days from the date of your change of mind to initiate the return.
- Shipping Responsibility: The cost of returning the item to our designated warehouse is on you, the customer. We don’t cover return shipping fees in these cases.
- Documentation: To process your refund, email us at support@trungnguyentea.com with your receipt and the tracking link for the return shipment. This helps our team notify the warehouse to expect your package.
Once the parcel arrives at our warehouse, the timeframe for receipt varies depending on your location and the carrier’s schedule. Upon arrival, we’ll inspect the item to ensure it’s intact and in its original, undamaged state.
If everything checks out, we’ll issue a refund within 10 business days, minus the original shipping cost from your purchase. Please note that we don’t offer refunds based on personal taste preferences or perceived efficacy of the tea—these are subjective and not grounds for a return.
Refunds for Damaged or Faulty Items: We’ve Got You Covered
If your Trung Nguyên Tea arrives damaged or faulty, we’re here to help. Contact us at support@trungnguyentea.com and include photo evidence of the issue—whether it’s a torn package, a broken container, or something else.
Our team will review your case and discuss next steps with you. If we confirm the damage occurred before delivery (and not during shipping, which is the carrier’s responsibility), we’ll work to resolve it, typically by offering a refund or replacement. We aim to make this process as smooth as possible, so don’t hesitate to reach out with concerns.
Lost or Delayed Items: What to Expect
If your order is lost in transit, Trung Nguyên Tea reserves the right to send a replacement at our discretion. However, we may need your assistance if an insurance claim with the carrier is required—think of it as teamwork to recover your tea! For delayed items, our policy is clear: if the parcel is successfully delivered, even late, it doesn’t qualify for a refund. We understand delays can be frustrating, but once your tea reaches you, the delivery is considered complete.
Key Takeaways for a Smooth Return
To ensure your return goes off without a hitch, keep these points in mind:
- Check Before You Order: Since we don’t refund for taste or efficacy, choose your tea thoughtfully.
- Act Quickly: For change-of-mind returns, stick to the 30-day window.
- Document Everything: Send us your receipt and tracking details to keep the process moving.
- Inspect on Arrival: Report damage right away with photos so we can assist promptly.
At Trung Nguyên Tea, our returns policy reflects our commitment to quality and fairness. We stand by our products and want you to feel confident in every purchase, whether you’re savoring a robust blend or gifting tea to a friend. While we can’t control every aspect of shipping or personal preferences, we’ve crafted a policy that’s transparent and customer-focused. If you need to return an item, follow the steps above, and our team will guide you through it. With Trung Nguyên Tea, your satisfaction is steeped in every step—just like our finest teas.