Privacy Policy of Trung Nguyên Tea

What We Do with Your Information

When you purchase tea from Trung Nguyên Tea, we collect essential personal details—such as your name, address, and email—as part of the buying and selling process.

This information allows us to process your order, ship your tea, and keep you updated on your purchase. Even if you’re just exploring our site, we automatically receive your computer’s IP address.

This helps us understand your browser and operating system, improving your browsing experience. If you opt in, we may also use your email for marketing purposes, sending updates about new tea blends, promotions, or store news. Rest assured, every piece of data we collect has a purpose tied to serving you better.

Consent: Your Choice Matters

We take your consent seriously. When you provide personal information to complete a transaction—whether it’s verifying your credit card, placing an order, arranging delivery, or initiating a return—we assume your consent for us to use it solely for that purpose. For anything beyond that, like marketing emails, we’ll ask for your explicit permission or give you an easy way to opt out. Changed your mind? You can withdraw consent at any time by emailing us at admin@trungnguyentea.com or mailing us at:

Trung Nguyên Tea – Top 1 Vietnamese tea vendor

  • Tea factory: Industrial cluster No. 2, Group 12, Tan Lap Ward, Thai Nguyen City
  • Website: Trungnguyentea.com

Your privacy is in your hands, and we respect your decisions.

Disclosure: When We Share Your Data

We only disclose your personal information if legally required or if you violate our Terms of Service. This ensures your data stays with us unless circumstances beyond our control demand otherwise. We’re committed to keeping your information confidential and secure within the scope of our operations.

Shopify: Our Trusted Partner

Our online store runs on Shopify Inc., a leading e-commerce platform that powers our ability to sell tea globally. Your data is stored securely in Shopify’s databases, protected by firewalls and advanced security measures. When you pay through a direct payment gateway, Shopify encrypts your credit card details using the Payment Card Industry Data Security Standard (PCI-DSS). This data is retained only long enough to complete your transaction, then deleted. PCI-DSS, supported by major card brands like Visa and MasterCard, ensures your payment information is handled safely by both us and our service providers. Curious about Shopify’s policies? Check their Terms of Service or Privacy Statement for more details.

Third-Party Services: Limited and Necessary

We work with third-party providers—like payment processors—to deliver our services. These partners only collect, use, or disclose your information as needed to fulfill their roles. However, they have their own privacy policies, especially for payment-related transactions. We encourage you to review them to understand how your data is managed. Keep in mind that some providers operate in different jurisdictions, meaning your information could be subject to local laws—like the U.S. Patriot Act if processed in the United States. Once you leave our site or click through to a third-party link, our Privacy Policy no longer applies, so be sure to check those external privacy statements.

Security: Safeguarding Your Data

Protecting your personal information is a top priority. We use secure socket layer (SSL) technology and AES-256 encryption to shield your data from loss, misuse, or unauthorized access. While no online system is 100% foolproof, we follow PCI-DSS requirements and industry best practices to keep your information as safe as possible. From your credit card details to your shipping address, we’re diligent about security at every step.

Cookies: Tracking Your Experience

We use cookies to enhance your shopping experience. These include:

  • _session_id: Tracks your session details like referrer and landing page.
  • _shopify_visit: Logs visits for 30 minutes, no personal data stored.
  • _shopify_uniq: Counts unique visits, expires daily.
  • cart: Remembers your cart contents for two weeks.
  • _secure_session_id: Ensures secure browsing.
  • storefront_digest: Verifies access if our store is password-protected.

You can opt out of cookies if you prefer—just let us know your preference.

Age of Consent

By using our site, you confirm you’re at least the age of majority in your region or have consent to allow minors under your care to use it. We’re committed to protecting younger users and rely on you to ensure compliance.

Changes to Our Policy

We may update this Privacy Policy as needed. Changes take effect immediately upon posting, and we’ll notify you of significant updates here. If Trung Nguyên Tea is acquired or merged, your data may transfer to new owners to maintain service continuity. Stay informed by checking back regularly.

Questions? We’re Here to Help

Want to access, correct, or delete your data? Have a complaint or need more info? Contact our Privacy Compliance Officer at admin@trungnguyentea.com. We’re dedicated to addressing your concerns promptly.

At Trung Nguyên Tea, your privacy fuels our commitment to trust and transparency. From secure transactions to optional marketing, we handle your data with care, leveraging Shopify’s robust platform to keep it safe. Shop with confidence knowing we’re here to protect your information as much as we’re here to share our teas with the world.